Listening to you voice your comments and concerns, enables us to provide the best service possible and to respond quickly to your needs.

At Republic Bank we strive for excellence every time we communicate. It is important therefore for us to know how you feel about our products and services and about the quality of the customer care that you receive at our branches-if you are happy with the efforts of a staff member who went beyond what was expected to satisfy your needs, or perhaps an interaction that did not live up to your expectations. We want to hear all of your comments, so that we can work towards making your banking experience a satisfying and pleasurable one.

As we introduce our Customer Care Centre,  we invite you to come forward and speak with us.

If a problem or concern arises, please contact the staff at your branch by telephone, fax, e-mail or in person. They will take all the necessary information.

Please ensure that you:

• Have all your supporting documents concerning the problem, especially the relevant dates.

• Have a clear idea of the sequence of events and how you think we can assist.

The sooner you contact us, the sooner we can start working on the solution. Your matter may also be referred to the Branch Manager and you will receive a response from the Branch within 24 hours.

Our Customer Care Managers will work with you  and your Branch to bring the matter to a speedy and satisfactory resolution.

These are the care factors at

THE POWER OF SPEEDY SERVICE

The Customer Care Centre is committed to the resolution of every situation within a mutually acceptable time frame.

That's our promise to you.