American Express Terminals

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AMEX

No two businesses are exactly alike. American Express works directly with you to help navigate the evolving payment landscape. From access to a great customer base, to fraud prevention, and expert support – we’re here every step of the way.

With this service, you can accept American Express cards, as part of our standard offerings.

AMEX-logo

Key Benefits of accepting AMEX are:

  • Easy on-boarding process
  • Quick and easy set-up process
  • Access to a network of high-net-worth customers
  • 24/7/365 access to your business by customers/suppliers
  • Access to local, regional, and international customers/suppliers
  • Cash flow Improvement
  • Online Reconciliation for Payments, Reporting and Dispute Management

You can get started with your application right now! Sign up to accept American Express cards by completing the following steps:
1. Existing Customer (Point of Sale/EPay Merchant) - Download the Addendum here. Complete the form, sign and email to acceptamextt@rfhl.com.
or
2. New Customer (Not A Point of Sale/EPay Merchant) - Simply complete the form below.
Our dedicated Merchant Services representatives will be in contact with you to complete the application process within two (2) business days.


Have any questions about the application? Contact us at acceptamextt@rfhl.com.

How do I become an American Express Merchant?
1. Existing Customer (Point of Sale/EPay Merchant) - Download the Addendum here. Complete the form, sign and email to acceptamextt@rfhl.com.
or
2. New Customer (Not A Point of Sale/EPay Merchant) - Simply complete the form in the How to Apply tab. Our dedicated Merchant Services representatives will be in contact with you to start the application process within two (2) business days.
How can you help me attract more American Express Cardmembers?

We offer a variety of products and services to help our Merchants attract more Cardmembers. These include promotional materials at no additional charge, as well as marketing support programmes.
Click on the link here to access.

When does American Express pay my business?

American Express will credit Merchants accounts within three business days, from the date we receive the charges. When you become an American Express Merchant, we will provide you with a Merchant Payment Plan outlining details of your payments. You can also view our payments and reconciliation guide for further details.

Will the settlements be received be in US or TT dollars?

Payment will be in TT dollars.

Is there any rental fees associated with having this standalone device?

There will be no rental fee associated.

How is troubleshooting of the device handled?

If you believe that the installed device is faulty and needs to be replaced. Please contact the toll-free technical support team provided by American Express at 1-800-AXP-AMEX (297-2639) OR email MCSTSUIDC@aexp.com

How can I sign up to view payments online?

By providing the email address on the addendum, you agree to be enrolled to manage your disputes and payments online via the American Express merchant website, as soon as you have the first transaction with American Express. Upon registration, American Express will send you a communication via email containing your Username and a temporary Password. Please log in within 72 hours of receipt of the emails to reset your password and complete your registration at: https://www.americanexpress.com/lacmerchant

How can I submit disputes on behalf of customers?

By utilizing the online platform, the user will be able to view, download and understand your merchant financials information online. At the same time, the User will be able to manage and respond to Card-member disputes. Online disputes allow you to see all open and urgent disputes for your business locations with the ability to upload documents and respond online. (https://www.americanexpress.com/us/help/dispute-a-charge.html)

The AMEX Terminal iCT220 – Complete Operational Guide is available for download here.

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