Republic Bank OneCard Visa Debit

OneCard Visa Debit product banner
With the new Republic Bank OneCard Visa Debit, your transactions are now safer and more secure with Chip and PIN technology. You now also have the convenience of making contactless transactions, so the card never leaves your possession!
Please note that the new Republic Bank OneCard Visa Debit will be rolled out in phases. When your card is ready, it will be mailed to your statement address on record. No need to visit your branch.
The Republic Bank OneCard Visa Debit provides an additional layer of security for your transactions with the inclusion of chip and PIN technology and allows you to:
  • conduct contactless transactions at any Point of Sale terminal or ATM enabled with contactless technology
  • conduct online transactions on local websites (coming soon)
  • view your account balance at a Point of Sale terminal or ATM*
  • withdraw cash at an ATM*
  • pay for goods and services at any Point of Sale terminal*

*To be used at Point of Sale terminals and ATMs where the LINX logo is displayed.

It’s quick and convenient as customers can pay securely without thinking about change, easy to use and gives you guaranteed security that cash can’t provide.

Should your card be captured at an ATM, misplaced, lost or stolen, please contact the LINX hotline at 624-7055.

Chip and PIN technology

This provides an additional layer of security for your card. At Point of Sale terminals which accept chip cards, you will be required to insert your card into the terminal, chip first, before proceeding with your transaction.

Contactless transactions

You now have the ability to conduct contactless transactions with your card. For transactions under TT$300.00 you can simply tap your card within one inch of the device and follow the instructions on the screen.

Look for this logo to determine if contactless transactions are accepted. contactless-transaction-symbol

You can also:
  • Withdraw funds at any ATM carrying the LINX logo to a total of $5,000/day*
  • Perform LINX / Point-of-Sale (POS) purchases to a total of $10,000/day
  • Perform LINX balance enquiries

*The ATM withdrawal limit is reduced to $1,000/day between the hours of 10pm – 4am.

Sign up for RepublicOnline or the RepublicMobile App to have access to your accounts online, anywhere, any time. View your balance or e-statements, transfer funds to any bank or access cash without your card using any Republic Bank ATM when you sign up today!

Cost of ABM withdrawals at Republic Bank ABMs for Time Saver, RightStart and Career Builder:

  • Approved- $0.75
  • Declined - $0.75

ABM Transactions at other banks:

  • Approved Cash Withdrawal - $4.00
  • Declined Cash Withdrawal - $1.15
  • Approved Balance Enquiry - $0.75
  • Declined Balance Enquiry - $0.75
  • Double check that the purchase amount is correctly entered by the store clerk/cashier before authorising any transaction with your Personal Identification Number (PIN).
  • Keep your PIN confidential by standing directly in front of the PIN pad when keying in your PIN.
  • Always retain your card and receipt when you complete your transaction.
  • Keep your receipts as a record of your transactions.
  • Remember you can use your OneCard at Republic Bank's Blue Machines and at merchants or businesses displaying the LINX symbol.

CHANGES TO THE CARD

Your new Republic Bank OneCard Visa Debit has a number of new features that will improve your experience when making purchases or visiting the ATM. These new features include:

Chip and PIN technology – this will make all in-person purchases made with your card more secure.

Contactless technology – for purchases less than TT$300.00 can be made quickly and conveniently without the card leaving your possession

E-Commerce capability – when this feature is activated by the Bank, you will have the added convenience of being able to make online purchases on local websites with your Republic Bank OneCard Visa Debit.

Republic Bank continues to provide enhanced protection to cardholders through 24-hour monitoring and continuous implementation of the latest fraud detection systems. The migration to chip technology represents a forward-looking evolution of electronic payment systems, designed to make an already safe payments system even more secure.

As the card is used there will be wear and tear on its important components such as the magnetic stripe and chip. The expiry date allows for a scheduled replacement of the card and your continued, problem-free use.

The number on the front of the card is your new card number and does not represent or change your existing account number maintained at your home branch.

To ensure adherence to the highest industry standards for card issuance, the Bank has aligned your new OneCard to Visa’s guidelines for chip cards. However, your card continues to operate within the bounds of the LINX network thereby giving you the best of both worlds, the safety and security of Visa and the simplified fee structure of the LINX network.
  

HOW TO ACTIVATE YOUR CARD?

Your card will be automatically activated upon completion of a successful PIN transaction at any point-of-sale terminal or ATM. A PIN transaction is one in which your Personal Identification Number (PIN) is required to complete the transaction.

Upon completion of a successful transaction using your Republic Bank OneCard Visa Debit, your old Republic Bank OneCard will be deactivated within one (1) working day.

All Republic Bank OneCards with the magstripe technology only, will be replaced with the Republic Bank OneCard Visa Debit. This is a nationwide change to provide enhanced security to cardholders. Over the next few months other local Banks will also be converting their LINX debit cards to chip cards.
Your existing Republic Bank OneCard will no longer be valid once you receive and activate your new Republic Bank OneCard Visa Debit.

  

PERSONAL IDENTIFICATION NUMBER (PIN)

PIN changes can be done at any Republic Bank ATM or at any one of our Republic Bank branches. We recommend you change your PIN to something that can be easily remembered, but is not so easy that fraudsters can guess, e.g. date of birth, address #, phone #, license plate #, etc.

If you can’t remember your existing PIN, simply visit any one of our branches and complete a PIN request form, which must be accompanied with a valid form of identification. A replacement PIN will be mailed to your mailing address on file.

  

USAGE AND ACCEPTANCE

The symbol shown below will indicate if a terminal or ATM is enabled with contactless technology.

contactless-transaction-symbol

You can conduct the following types of transactions using your card:
Magstripe – your card is swiped at a point-of-sale terminal or inserted to an ATM.
Chip and PIN – your card is inserted into the machine for the duration of the transaction.
Contactless – you will be required to tap your card at a contactless device. Tap the card within one inch of the terminal and follow the instructions displayed on the screen.
Online – when this type of transaction is enabled, you will be able to use the 16-digit number and expiry date found on the front of the card, along with the 3-digit CVV/security code to the rear, to purchase the things you need online. Valid for local websites only.

There are no additional fees for this card. The same fees that currently apply to your existing Republic Bank OneCard will apply to your new Republic Bank OneCard Visa Debit. That means you will benefit from enhanced security at no additional cost to you, plus, transactions at point-of-sale machines are free.

Please visit republictt.com to determine if this feature is currently available.

You will not be able to use your card outside of Trinidad and Tobago at this time; however this will be enabled at the Bank’s discretion.

Yes, you will be required to re-register your card for Yooz top-up.

You can request that the merchant swipe the card and follow the normal procedures. All merchants locally are aware of chip technology even if they have not already switched. Although the chip transaction process is straightforward when the terminal prompts are followed, it is a change that will take time for everyone to get used to. We also know that many merchants employ a wide variety of full-time and part-time staff who receive varying levels of training. Your transaction might be the first one for the clerk and it could take a little longer for them to complete. Your patience in these situations is appreciated.
If a merchant refuses to accept your Republic Bank OneCard Visa Debit because they are mistaking it for a Visa credit card, you may show them the LINX logo located on the reverse of your card.

Not all merchants use the same terminals. Merchants that have contactless terminals may prompt you to use the contactless feature or, for chip-enabled terminals, they will insert the card into the terminal. Merchants that do not have chip-enabled terminals will swipe the card. Rest assured that all transactions are secure.

When completing a chip transaction, there is no need to sign the sales slip because the PIN serves as the validation. However, the technology is still relatively new, and some merchants may still ask for a signature. Even though it is not required, we recommend that you sign the sales slip to avoid any disruption. Over time, as merchants become more familiar and comfortable with the new process, this practice will cease.

If you have a damaged or non-functional card, please contact us at 623-4RBL or visit a Republic Bank branch to arrange a replacement.

  

LOST/STOLEN/UNCOLLECTED CARDS

If you card is lost or stolen, you should contact us at 623-4RBL (4725) and report it immediately. Once reported, you can visit the branch to request a new one.

During the conversion exercise, the new cards are being distributed via mail, to the mailing address on our systems. If you haven’t received your card, please visit your home branch so that our representative may issue a replacement card.
Although your card may be uncollected, your account is still safe as the card was deactivated for distribution for your added safety.

If you have further questions about your new Republic Bank OneCard Visa Debit, kindly contact us at 623-4RBL.

Should you discover that an unauthorised withdrawal/payment has been debited from your account, please take the following corrective actions:

  1. Identify the fraudulent transactions on your account.
  2. Contact our Call Centre at 624-7055 to have your card stopped. Your card will no longer be functional once this step is completed.
  3. Visit the nearest Republic Bank branch with your card and complete the dispute form (supplied by the branch).
  4. Collect your new card from the branch.
  5. Make a report to the police / fraud squad. You must bring in the original citizen report receipt that you will receive from the Police / fraud squad for us to copy.
  6. The documents will be forwarded to the Bank's Corporate Security Department for investigation and a Bank investigator will contact you.

To protect yourself from card skimming, please see our list of helpful tips here.

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